MY CAR

Here you can find answers to all your questions about how your Mazda – or multiple Mazdas – interact with the MyMazda app. Add or delete vehicles in your MyMazda account, find out how to pair your app to a vehicle, and explore some troubleshooting tips.

HOW CAN I ADD AN AD­DI­TIO­NAL VEHI­CLE?

There are two ways: You can add a car in the "my vehicle" section with the add vehicle button. You need to scan the VIN or enter the VIN manually to see your vehicle. Your Mazda dealership will assign a vehicle to your profile and the details will automatically show in the MY CARs section of the application.

How do I remove a vehicle from my cars?

There are two ways to remove a vehicle from within your My Vehicles section: Either contact your preferred dealer or you can choose the edit vehicle functionality in the my vehicle section and click on remove a vehicle.

How do I edit a vehicle from my cars?

In the my vehicle section you can choose edit my vehicle on the menu on the right.

Where do I find my VIN?

You can find your VIN on your ownership documents, on your financial services or your insurance statement, underneath the front right floor mat or on a sticker in the passenger’s side door sill.

How do I change the vehicle name?

You can change the name of your vehicle in the edit my vehicle section.

What do I do if My Car is showing incorrect information?

If you believe the vehicle details being shown in your MyMazda Application are incorrect please contact our Customer Service Team on [email protected]

HOW MANY VEHI­CLES CAN I RE­GIS­TER IN A MY­MAZ­DA AC­COUNT?

You can register up to 10 vehicles under the same account.

CAN AUT­HO­RI­SA­TI­ON EX­PI­RE WHEN PAI­RING MY­MAZ­DA?

Yes, the authorisation code expires after 5 minutes when pairing MyMazda to a vehicle.
If it expires, you can request a new authorisation code in the MyMazda app.
Simply return to Connected Services Enrollment, proceed to the step “Request Authorisation Code,” then tap “Request.”

HOW DO I DE­LE­TE MY VEHI­CLE FROM THE MY­MAZ­DA APP?

If you must part with a Mazda vehicle that used Connected Services, and you are planning to use another Mazda vehicle, delete the vehicle registration information used by Connected Services via the following steps:

1 Tap "My Vehicles" from the MENU
2 Tap “Edit Vehicle” from the Action Tab
3 Tap [DELETE VEHICLE]
4 Read the WARNING carefully, and tap [CONFIRM]


If you are sure you wish to delete the vehicle, You will automatically be withdrawn from Connected Services at the same time. Your customer information will remain in the system, so if you are planning on using a Connected Services-capable Mazda vehicle afterward, you can continue using the MyMazda app when you register the new vehicle.

FURTHER FAQ SECTIONS

To ensure no questions remain unanswered discover, explore the answers to the most frequently asked questions in the other categories.

SERVICES

Maintenance and other services explained.

LEARN MORE
CONNECTED VEHICLE

Reap the benefits of Connected Services.

LEARN MORE