SER­VICES

Vehicle maintenance is important, but it can be hard to remember when it's time for a checkup. The MyMazda app helps you stick to the recommended maintenance by providing reminders. This FAQ section also covers questions on roadside assistance and how to find the closest Mazda dealer.

SERVICE HISTORY    DEALERS     ROADSIDE ASSISTANCE

WHERE DO I FIND MY SERVICE HISTORY?

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

SERVICE HISTORY

Why is my service history not updated despite my service being completed today?

Service history entries are usually updated 24hrs after a service has taken place. If your service history doesn’t appear to have been updated after this timeframe, please contact your servicing dealer or our Customer Service Team on [email protected]

What is a checklist PDF and how do I download it?

During certain services at your preferred Mazda dealer the staff will document the health status and any findings regarding your vehicle in a dedicated checklist PDF. Click on the download icon in 'checklist' section to open the dedicated checklist PDF, which will open in your smartphone/tablet PDF reader.

How do I find out about any deferred items which that might need to be replaced?

If you have had your deferred items replaced, yet the status still shows as ‘open’, or if you have any other questions about this section, it’s best to contact your last service dealer.

Where do I find my Service History?

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

HOW DO I SEE WHEN MY NEXT SERVICE IS DUE?

A wrench indicator light will illuminate 500 miles prior to service requirement or 15 days before service is needed. Within the MyMazda app:

 

• Select ‘My Vehicle’ in the main menu
• Choose your car
• The due date and mileage appear below the image.

HOW CAN I REQUEST A SERVICE?

You can search for a specific dealer using the dealer search or by clicking on 'My Services' in the main screen or on the main menu under My Services. You can also click on your preferred Mazda dealer and request a service.

HOW CAN I REQUEST A SERVICE?

You can search for a specific dealer using the dealer search or by clicking on Service in the main screen or on the main menu under My Services. You can also click on your preferred Mazda partner and request a service.

DEALERS

How do I find my nearest Mazda dealership?

  • Select 'MyMazda’ from the main menu and tap 'MyMazda Dealer'
  • Use your current location to find the nearest dealership
  • If you prefer you can search using location name or dealer name using the relevant search boxes

IF I WANT TO GO TO A DIFFERENT MAZDA DEALER THAN MY USUAL ONE, HOW CAN I FIRST SEE WHAT SERVICES ARE OFFERED?

Please have a look at ‘Dealers’ and review the listing of services that each individual dealer provides.

HOW DO I FIND MY NEAREST DEALERSHIP?

• Use your current location to find the nearest dealership
• If you prefer you can search using location name or dealer name using the relevant search boxes
• Select 'MyMazda’ from the main menu and tap 'MyMazda Partner' for your last servicing partner

ROADSIDE ASSISTANCE

How do I call for Roadside Assistance?

• Open the main menu and select ‘Roadside assistance
• The call will be directed
Please note that cost might occur if you call a roadside assistance from another country.

 

How do I tell the operator where I am located when I need assistance?

You will need to inform the Roadside Assitance about your location details via the call. In case of an accident your address details will be submitted to the operator.

If you are abroad please directly call our assitance at +498955987214

HOW DO I RECALL A ROADSIDE ASSISTANCE?

• Select ‘My Vehicle’ from the main menu.
• Select ‘Roadside assistance’ from below the car. It will display the address of your current location so you can inform the roadside assistance team when you call (make sure your phone location settings are switched on to display the address of your current location).
• How to call: a contact phone number or call button will be displayed so you can call directly for assistance.
Please note that additional costs may occur if you call a Roadside Assistance service in another country. Check with your mobile phone operator for more details.

FURTHER FAQ SECTIONS

To ensure no questions remain unanswered discover, explore the answers to the most frequently asked questions in the other categories.

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